What makes the difference when you travel with Hidden Roads?

Dear Traveler,

What makes our travel agency truly special? It’s our unwavering dedication to going the extra mile—ensuring every journey we plan delivers the very best experience possible. When booking your airfare, we carefully curate itineraries that strike the ideal balance of price, value, and convenience. Our clients trust our well-traveled, highly experienced advisors to cut through the noise of anonymous online reviews and create vacations that are seamless, authentic, and unforgettable.

At HRT, travel isn’t just our business—it’s our passion. Our firsthand knowledge spans Europe, Australia, Africa, and Asia, gained through years of exploring these destinations ourselves. This experience allows us to design journeys enriched by genuine insight and personal connections.

We believe in transparency, honesty, and relationships—whether with our clients, trusted destination partners, or airline and tour representatives. These relationships give us access to opportunities and expertise that simply can’t be found online or through other agencies.

So onward we go—together, toward your next great adventure!

Question:
Your agency charges a fee. Others don’t — they get paid by hotels and airlines, so I don’t pay anything. Why do you charge a fee?

Answer:
That’s a great question, and one we get it a lot! The simple answer is — we charge a planning fee because we work for you, not for the hotels or airlines. It’s how we make our living, and it allows us to focus on getting you the best overall value, not the trip that earns us the biggest commission.

Here’s the thing: when agencies rely on commissions, the hotels and tour companies build that commission into the price. So those “free” services aren’t really free — you end up paying more without realizing it.

We prefer to charge a flat fee for our time and expertise, then go out and find the very best rates and options for you. Because we’re not tied to a commission structure, we can dig deeper — maybe find a hotel promotion or special that others don’t even see.

In the end, it’s just a different philosophy. We’d rather you spend less on markups and more on enjoying your trip — a great meal, an extra experience, or maybe a longer stay.